Restaurant Manager

Key Responsibilities

1. Store Operations Management

• Oversee daily store operations to ensure smooth service flow.
• Ensure strict compliance with SOPs, brand standards, and hygiene protocols.
• Maintain food safety standards (HACCP / FSMS compliance).
• Monitor opening and closing procedures.

2. Sales & Revenue Growth

• Drive sales targets and maximize store profitability.
• Implement local store marketing (LSM) activities.
• Analyze daily sales reports and take corrective actions.
• Upsell and promote combo offers and seasonal products.

3. Team Leadership & Training

• Recruit, train, and develop service crew and supervisors.
• Conduct daily briefings and performance reviews.
• Maintain discipline and positive work culture.
• Ensure proper manpower scheduling to control labor cost.

4. Customer Service Excellence

• Ensure high service standards and customer satisfaction.
• Handle customer complaints professionally.
• Monitor service time and product quality.

5. Inventory & Cost Control

• Monitor stock levels and minimize wastage.
• Conduct daily/weekly stock audits.
• Control food cost, variance, and pilferage.
• Coordinate with suppliers for timely procurement.

6. Financial Management

• Handle cash management and banking procedures.
• Prepare daily sales reports and expense tracking.
• Monitor P&L performance and work on cost optimization.

7. Compliance & Safety

• Ensure compliance with health and safety regulations.
• Maintain cleanliness and audit readiness at all times.
• Ensure equipment maintenance and preventive servicing.

Key Skills Required

• Strong leadership and team management
• Sales-driven mindset
• Knowledge of QSR operations
• HACCP & food safety awareness
• Inventory and cost control skills
• Problem-solving and decision-making ability
• Good communication skills