Customer Support Executive

Job Summary:We are looking for a proactive and customer-focused Customer Relationship Manager (CRM) to build and nurture long-term relationships with our clients. The ideal candidate will ensure client satisfaction, foster loyalty, and contribute to the growth of the business through excellent service and support.

Key Responsibilities:

Develop and maintain strong, long-lasting client relationships

• Serve as the main point of contact for key clients
• Understand customer needs and provide tailored solutions
• Ensure timely and successful delivery of products/services
• Handle customer queries, feedback, and complaints promptly and professionally
• Monitor customer satisfaction and develop strategies for improvement
• Collaborate with sales, marketing, and product teams to meet customer expectations
• Prepare reports on account status and client engagement metrics
• Identify opportunities to upsell or cross-sell services/products
• Maintain CRM records and ensure data accuracy
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