Telecaller

Job Summary

• Job Title: Customer Support Executive / Voice Associate / Telecaller (Telecom Process)
• Location: [Rishra]
• Job Type: Full-time, Permanent/Contract
• Shift: Rotational Shifts / day shifts
• Experience: 0–2 years (Freshers with good communication are welcome) 

Key Responsibilities

• Inbound Call Handling: Respond to customer queries regarding telecom services, such as billing issues, plan upgrades, SIM activation, and network issues.
• Outbound Calling: Reach out to existing or potential customers to sell products/services, such as new data plans, top-up loans, or to retain customers (retention/collections).
• Technical Support: Assist customers with basic technical issues related to broadband, routers, internet connectivity, or mobile devices.
• Documentation: Accurately update customer information and record conversation details in the company's Customer Relationship Management (CRM) system.
• Problem Resolution: Provide quick and accurate solutions to customer complaints to ensure high customer satisfaction (CSAT) scores. Indeed +6

Required Qualifications and Skills

• Education: 12th Pass / Graduate (Any stream).
• Communication: Excellent English proficiency (Verbal and Written) for International processes, or strong regional language proficiency for Domestic processes.
• Technical Aptitude: Basic knowledge of computers, MS Office, and ability to navigate through multiple screens.
• Skills: Patience, active listening, ability to handle difficult customers, and good persuasion skills. SmartRecruiters +5

Benefits and Perks

• Training: On-the-job training and skill development programs.
• Compensation: Fixed Salary + High Incentives.
• Facilities: Cab facilities (Pick and Drop) for night shifts and meals for select processes.
• Growth: Clear career path to Team Leader, Quality Analyst, or Trainer positions