Assistant Head - Operations

Job Title: Head of OperationsRole OverviewThe Head of Operations is responsible for overseeing and optimizing the organization’s day-to-day operations to ensure efficiency, quality, and alignment with strategic goals. This role focuses on process improvement, resource management, compliance, and cross-department coordination.

• Key ResponsibilitiesLead and manage overall operational activities across departments
• Develop and implement operational strategies, policies, and procedures
• Ensure smooth execution of daily operations with optimal use of resources
• Monitor operational performance and prepare regular reports for management
• Identify process gaps and drive continuous improvement initiatives
• Ensure compliance with legal, regulatory, and organizational standards
• Coordinate with HR, Finance, Admin, IT, and other departments
• Manage budgets, vendor relationships, and operational costs
• Handle risk management and crisis resolution
• Support leadership in strategic planning and execution
• Required Skills & CompetenciesStrong leadership and people management skills
• Excellent planning, organizational, and problem-solving abilities
• Strategic thinking with operational execution capability
• Strong communication and stakeholder management skills
• Ability to manage multiple priorities under pressure
• Data-driven decision-making skills
• QualificationsBachelor’s degree in Business Administration, Operations Management, or related field
• Master’s degree (MBA/Operations) preferred
• 8–12 years of experience in operations management, with leadership exposure
• Reporting ToCEO / Managing Director / Board (as applicable)