Call Quality Analyst

Job Title: Call Center Quality Analyst (Work from Home)

Company Name: MediaTechTemple

Head Office: Bharatpur, Rajasthan

Job Type: Full-time (Remote)

Salary: ₹12,000 - ₹15,000 per month + Incentives

Incentives: Work Incentives + Full Attendance Incentives + New Idea Incentives

Salary Credit Date: 10th of every month

Work Timing: 9:00 AM – 6:00 PM (30 minutes lunch break)

Training Timing: Training timing will be the same

Week Off: Sunday and Company Decided Major Public Holiday

Job Description:

Media Tech Temple is hiring dedicated and detail-oriented Call Center QC Executives (Work from Home) to join our growing team. Your primary role will be to check call quality, identify mistakes, and ensure tele-callers follow proper process and communication standards.

Key Responsibilities:

• Listen to recorded and live calls of tele-callers

• Check call quality as per company guidelines

• Identify mistakes and improvement areas

• Give proper feedback to tele-callers

• Maintain daily quality reports

• Ensure process and communication standards are followed

• There should be no private communication with any candidate

Requirements: Hardware and Skills:

• Must own a laptop or a desktop

• USB headphones (BPO type)

• Stable Wi-Fi or broadband internet connection with a speed of 80+ MBPS

• Electricity Backup

• Good listening and observation skills

• Basic communication skills (for feedback)

• Basic computer knowledge and comfort with software

Required Documents:

• Aadhar Card

• PAN Card

• 1 Passport-sized Photo

• 1 Document of Highest Education

Additional Details:

• There will be online training for 4 to 5 days (UNPAID). Generally, people get trained within this period and start jobs, but some can't. Therefore, we give you a chance to improve further only if you agree to unpaid training. Only the trainer confirms your joining. Once your trainer confirms that you are ready, your joining will be processed, and an offer letter will be sent to your email address within 15 days.

• We have commitments with clients. After the training, we will assign your daily work, which increases weekly. The team will always support you to achieve these commitments.

• You will be provided access to required tools/software for QC work

• To install required software, we may require access to your laptop

Note:

• MediaTechTemple doesn't take money to provide you with a job. If someone takes money on behalf of MediaTechTemple, we will not be responsible. Selection purely depends upon your skills

• There will be no leaves during the training. If you take leave without notice, you will be disqualified immediately

• It's not a part-time job, so you must be present at the training from 9 am to 6 pm regularly

How to Apply:

If you're ready to work from the comfort of your home and be part of a growing company, apply now and start your journey with Media Tech Temple

Media Tech Temple never asks candidates to pay money to get a job. Be aware of frauds using our name

Join Channel - https://whatsapp.com/channel/0029Vb5kxm24tRrtgYrPMt1D

https://whatsapp.com/channel/0029Vb5kxm24tRrtgYrPMt1D

Contact Number: 9887385418

Company Website: www.mediatechtemple.com