Client Relationship Executive

KRA: Ushers/Customer care: Kokapet , CTC 21-22KPM

Minimum 6Months to 1 Yrs. Into Cine theater experience is must

Key Responsibilities Guest Experience & Front-of-House Operations

• Welcome guests warmly and guide them to screens, seats, and facilities.
• Assist guests with inquiries related to showtimes, seating, and cinema facilities.
• Ensure queue management and smooth flow of guests at entry and concession counters.
• Support guests with special needs, senior citizens, or families requiring assistance.

POS & Counter Operations

• Operate Point of Sale (POS) system for ticketing and/or concessions.
• Handle cash, card, UPI, and digital payments accurately.
• Promote combo offers, upgrades, and loyalty programs to increase sales.
• Manage basic stock handling at concession counters (popcorn, beverages, snacks).

Auditorium & Safety Management

• Check tickets and ensure guests enter the correct auditorium.
• Conduct pre-show checks for cleanliness, screen quality, sound, seat conditions, and safety.
• Monitor audience behavior and maintain discipline inside the auditorium.
• Ensure timely show start, interval, and end-of-show routines.
• Follow emergency procedures and safety protocols when required.

Cleanliness & Hygiene

• Maintain cleanliness of lobby, counters, restrooms, and auditoriums.
• Ensure quick turnaround of auditorium cleaning between shows.
• Adhere to food safety, hygiene, and sanitization standards.

For more details share resume at Murty-9966981762 / gvr.murty@dishha.com