Customer Care Executive

Respond to customer inquiries via phone, email, chat

Resolve customer complaints and issues in a timely and professional manner

Maintain accurate records of customer interactions and transactions

Understand company products/services to provide accurate information

Escalate complex issues to the appropriate team when required

Follow up with customers to ensure issue resolution

Meet or exceed customer satisfaction

Collaborate with internal teams to improve customer experience

Required Skills & Qualifications

Bachelor’s degree or equivalent experience

Excellent verbal and written communication skills

Strong problem-solving and conflict-resolution abilities

Ability to multitask and work in a fast-paced environment

Basic computer skills (CRM tools, email, chat systems)

Customer-first attitude with a positive mindset

Previous experience in customer support or call center roles

Language Skills

Proficiency in English is mandatory

Able to speak and understand Telugu

Ability to speak and understand Tamil and Kannada is a plus