Customer Care Executive
Icici Lombard
Customer Care Executive
Icici Lombard
Begumpet, Hyderabad Region
₹12,000 - ₹15,000 monthly
Fixed
₹12000 - ₹15000
Earning Potential
₹15,000
Job Details
Interview Details
Job highlights
48 applicants
Benefits include: PF, Health Insurance, ESI (ESIC)
Job Description
Job Title: Customer Support Executive
Location: Begumpet, Hyderabad
Company: ICICI Lombard
Job Description: ICICI Lombard is looking for enthusiastic and customer-centric individuals to join our team as Customer Support Executives. Freshers with a graduate degree are encouraged to apply. As a Customer Support Executive, you will be the first point of contact for our customers, handling queries, providing information, and resolving issues to ensure a positive customer experience.
- Key Responsibilities: Handle inbound and outbound calls related to insurance products and services.
- Address customer queries and provide accurate information about policies, claims, renewals, and payments.
- Assist in resolving customer complaints and issues efficiently and professionally.
- Update customer information and maintain accurate records in the system.
- Provide support through phone, email, and chat as needed.
- Ensure a high level of customer satisfaction through prompt responses and a professional attitude.
- Collaborate with other departments for issue resolution when necessary.
- Qualifications and Skills: Education: Graduate in any discipline.
- Experience: Freshers are welcome to apply; prior customer service experience is a plus.
- Skills:Strong communication skills in English and Hindi (Telugu is a plus).
- Basic computer skills (MS Office, CRM systems).
- Ability to manage multiple tasks and work in a fast-paced environment.
- Problem-solving and conflict resolution skills.
- Empathy and patience when dealing with customer concerns.
- Work Conditions:Full-time role.
- Office-based position in Begumpet, Hyderabad.
- Shift timings: Rotational shifts (including weekends if required).
- Benefits:Competitive salary package.
- Health insurance and other employee benefits.
- Opportunities for career growth within ICICI Lombard.
- Comprehensive training provided for freshers.
Job role
Work location
ICICI Lombard General Insurance Co. Ltd, Varun Towers-II, 1st, 4th (Half) , 5th and 6th floors, opp. HYDERABAD PUBLIC SCHOOL, Begumpet, Hyderabad, Telangana 500016 Begumpet, Hyderabad Region
Department
Customer Support
Role / Category
Customer Support - Non Voice
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
Graduate
Past role/category experience
Customer Support - Non Voice, Customer Support - Non Voice / Chat
English level
Good (Intermediate / Advanced) English
Age limit
18 - 30 years
Gender
Any gender
About company
Name
Icici Lombard
Address
ICICI Lombard General Insurance Co. Ltd, Varun Towers-II, 1st, 4th (Half) , 5th and 6th floors, opp. HYDERABAD PUBLIC SCHOOL, Begumpet, Hyderabad, Telangana 500016 Begumpet, Hyderabad Region
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