Job Title: Customer Service Executive – Hospital Services

Location: [Insert Location]

Department: Patient Services / Front Office / Customer Relations

Reports To: Customer Service Manager / Hospital Administrator

Job Summary:We are seeking a compassionate and professional Customer Service Executive to be the first point of contact for patients and visitors. The role involves handling patient inquiries, appointment scheduling, registration, and ensuring a smooth experience throughout their interaction with the hospital.

• Key Responsibilities:Greet and assist patients and visitors in a courteous and empathetic manner.
• Handle incoming calls, emails, and inquiries related to hospital services.
• Schedule and confirm patient appointments and follow-ups.
• Assist in patient registration, admission, and discharge processes.
• Provide information about hospital facilities, doctors, departments, and procedures.
• Address patient complaints and concerns promptly and escalate when necessary.
• Coordinate with different departments to ensure a smooth patient journey.
• Maintain accurate records and ensure confidentiality of patient information.
• Support billing and payment procedures when needed.
• Qualifications & Skills:Bachelor’s degree in any field (preferably in healthcare, management, or hospitality).
• Prior experience in a hospital or healthcare setting is an advantage.
• Excellent communication and interpersonal skills.
• Ability to multitask and handle stressful situations calmly.
• Basic computer skills (MS Office, hospital management systems).
• Working Hours:[Insert shift timings – may include weekends or rotational shifts depending on hospital policy]

Contact Number : 9848824384

Referance : VIKHIL/Vinay