Customer Relationship Manager

JOB DESCRIPTION

CUSTOMER RELATIONSHIP MANAGER (CRM)Company New Tech India / Katha Furnishings

(Hyderabad | Window blinds, curtains, wallpapers, furnishing components & interior solutions)

ROLE PURPOSE To act as the single point of contact for customers by handling office phone calls, updating customers on stock availability, order status, and resolving daily queries — while maintaining accurate CRM records and strong customer relationships.

This role is critical to customer satisfaction and repeat business.

• KEY RESPONSIBILITIES
• 1️⃣ OFFICE PHONE & CUSTOMER COMMUNICATION (CORE RESPONSIBILITY)Handle all incoming office calls professionally
• Understand customer requirement clearly
• Respond to queries regarding:
• Stock availability
• Product details
• Pricing (as per approved rates)
• Delivery timelines
• Ensure no call or enquiry is ignored

📌 This person represents the face & voice of the company

2️⃣ STOCK AVAILABILITY & ORDER UPDATES Check stock availability with store / system

• Update customers honestly and clearly
• Inform customers about:
• Available items
• Expected restock dates
• Alternative options (if stock not available)

❗ Never commit false timelines

• 3️⃣ CRM TOOL & CUSTOMER DATA MANAGEMENT Maintain CRM / Google Sheet with:
• Customer details
• Enquiry history
• Orders placed
• Follow-up notes
• Update data daily without delay
• Ensure accuracy of records
• 4️⃣ CUSTOMER RELATIONSHIP BUILDING Maintain regular contact with:
• Dealers
• Tailors
• Blind manufacturers
• Interior designers
• Build trust through:
• Timely updates
• Polite communication
• Problem-solving attitude

📌 Goal: Repeat orders & long-term relationships

• 5️⃣ ISSUE RESOLUTION & COORDINATION Handle daily challenges like:
• Delayed orders
• Stock mismatch
• Customer complaints
• Coordinate with:
• Sales team
• Store
• Production / purchase team
• Escalate issues to owner when required

6️⃣ DAILY & WEEKLY REPORTING Provide simple updates:

• Daily:
• Calls handled
• Enquiries received
• Issues pending
• Weekly:
• Customer feedback
• Common problems
• Repeat customer activity

SKILLS REQUIREDMUST-HAVE✔ Clear communication (English + Hindi / telugu)

✔ Phone handling confidence

✔ Basic Excel / Google Sheets

✔ WhatsApp Business usage

✔ Problem-solving mindset

GOOD TO HAVE✔ Experience in CRM / customer service / front office

✔ Knowledge of interiors, hardware, or building materials

ATTITUDE & QUALITIES (NON-NEGOTIABLE)✔ Calm under pressure

✔ Honest & transparent

✔ Customer-first mindset

✔ Organised & disciplined

✔ Willing to learn products deeply

❌ No rude behaviour

❌ No false commitments

• EXPERIENCE & SALARY : Freshers and Experienced ( Both are welcomed)
• Salary: ₹18,000 – ₹28,000 (based on capability)
• Performance-based growth possible
• WORK LOCATION Hyderabad (office-based role)

WHY THIS ROLE IS IMPORTANT This role ensures:

✔ Customers feel heard

✔ Fewer complaints

✔ Better repeat business

✔ Less dependency on owner

✔ Better brand reputation