Customer Relationship Manager

Job Title:Customer Success Manager / Customer Relationship Manager – Post Sales (Inside)

(Luxury Home Décor & Interiors – Inside Sales / CRM)

About the Company:Celestile – The Luxury Home Décor & Interior is a premium brand offering high-end interior solutions and luxury home décor for residential and commercial clients. We are seeking a committed, customer-centric professional for a long-term association.

Job Overview:We are hiring a Customer Success Manager / Customer Relationship Manager (Post Sales – Inside) to manage end-to-end customer experience post-sale. The role includes customer engagement, coordination with internal teams, complaint resolution, and ensuring timely delivery and installation, aligned with luxury brand standards.

• Key Responsibilities:Pre-Sales (Lead Handling & Conversion):Proactively engage with leads generated through digital platforms such as Facebook and Instagram.
• Present and explain Celestile’s luxury interior and home décor solutions to prospective customers.
• Qualify prospects, address customer queries, and drive conversion by scheduling showroom visits.
• Maintain accurate lead records, follow-ups, and customer data in the CRM system.
• Coordinate with sales consultants and design teams to schedule and confirm customer appointments.
• Ensure high standards of call etiquette, professionalism, and customer engagement in line with brand guidelines.
• Post-Sales (Customer Success & CRM Support):Serve as the primary point of contact for customers post sales closure.
• Provide timely updates on order processing, dispatch, delivery, and installation status.
• Coordinate with logistics, warehouse, and operations teams for accurate order execution.
• Schedule installation appointments and monitor service quality to meet Celestile’s standards.
• Register customer complaints in CRM and ensure resolution within defined TAT.
• Conduct post-installation follow-ups to assess customer satisfaction.
• Build and nurture long-term customer relationships to drive repeat business and referrals.
• Maintain structured CRM documentation and prepare daily/weekly MIS reports for management review.
• Provide operational support to the showroom during peak hours as required.
• Represent Celestile professionally at all customer touchpoints, upholding luxury brand values.
• Note: The above roles and responsibilities are indicative. Actual responsibilities may vary and will be explained by the Director during discussion.Work Model & Timings:No Work From Home / No Hybrid
• Work from Office Only
• Monday to Saturday
• 10:30 AM – 07:30 PM

Job Role:Professional Telecaller / CRM Executive (Female)

(Hospitality background preferred – First Preference)

• Required Skills & Qualifications:Gender: Female candidates only
• Education: MBA / BBA / Any Bachelor’s Degree (Mandatory)
• Experience: 1–5 years (Luxury home décor, interiors, hospitality, or customer-handling experience preferred)
• Languages: English, Hindi, Telugu (Mandatory)
• Skills:
• 
  
• Excellent communication and interpersonal skills
• Strong convincing and negotiation ability
• Customer-focused and service-oriented mindset
• Basic computer knowledge; CRM experience preferred
• Personality: Soft-spoken, professional, and pleasing demeanor
• Age Criteria:Below 35 years
• Additional Requirements:Immediate joiner preferred
• Willingness to relocate to Shamshabad by mid-June 2026
• Target-driven and professional mindset
• Long-term association expected
• Salary & Benefits:Salary based on experience and suitability (Not fixed)
• Performance-based incentives
• Health Insurance
• Provident Fund
• Cell phone reimbursement
• Supportive work environment with career growth opportunities

How to Apply:Email your resume to:

• hr@celestile.com
• edward@celestile.com

WhatsApp your resume to: 8008003232

• Required Details for Application:Notice Period
• Last Net Salary Drawn
• Language Proficiency (English, Hindi, Telugu)
• Expected Salary / As per Company Norms

Company & Location Details:Website: celestile.com

Current Showroom Location (Map): Available on request