Customer Support Executive

Job Title: Customer Support Executive (Female)

Location: Begumpet, Hyderabad

Job Summary:

We are looking for a dedicated and customer-focused Customer Support Executive to manage client communication from the office. The role involves handling client calls, onboarding new customers, assisting users with software-related queries, and ensuring smooth issue resolution to deliver a positive customer experience.

Job Requirements:

• Bachelor’s degree in any discipline (preferred).
• 0–2 years of experience in customer support, tele-calling, or service-oriented roles.
• Good communication and interpersonal skills.
• Basic computer knowledge and ability to learn software applications quickly.
• Ability to handle customer calls professionally and resolve queries effectively.
• Willingness to work from the office (no travel required).
• Key ResponsibilitiesHandle incoming and outgoing client calls and respond to customer queries.
• Support customer onboarding by guiding clients through software registration and initial setup.
• Provide basic technical and functional assistance to users over phone or remote tools.
• Record, track, and follow up on customer issues until resolution.
• Coordinate with internal teams for escalation and issue resolution when required.
• Maintain accurate records of customer interactions and support activities.
• Ensure high levels of customer satisfaction through timely communication and support.

Salary & Benefits

Salary: ₹15,000 per month

Performance-based salary increments.

• Supportive and collaborative work environment.
• Opportunities for learning and career growth.
• Paid leaves as per company policy.