Customer Support Executive

Role: Support Executive | Tele Caller

Location: Road No. 13, Banjarahills

Type: Full-Time

Pay: 15,000 to 20,000

About Bharat Aawaz: Bharat Aawaz is expanding its footprint across the nation. We are on a mission to hire thousands of on-ground Reporters to amplify local voices. We operate a high-velocity hiring model driven by social media and technology.

Role Overview: We are looking for high-energy Support Executives (Tele Caller) who excel at chat and telephonic communication. You will not be cold-calling; you will be working with warm leads who have already expressed interest via WhatsApp. Your goal is to guide potential Reporters from the interview stage through to their training, onboarding, and eventual success in building their own teams.

Key Responsibilities:1. Telephonic Screening:

• Handle all Calls and Chats
• Collect Complete Details and Transfer Qualified Leads to Executive Team
• Make telephonic Calls to assess the candidate's "Basic Capacity" (communication skills, interest level, and potential).
• Clear initial doubts regarding the Reporter role and build immediate rapport.

3. Follow-up & Closing (The Conversion):

• Conduct detailed post-session follow-up calls to collect feedback.
• Explain the payment structure, benefits, and long-term value of joining Bharat Aawaz.
• Crucial: Convert the candidate by convincing them to sign up as a Reporter or Coordinator.

5. Network Growth (Post-Hiring Support):

• Once a Reporter is hired, act as their Relationship Manager.
• Guide and motivate them to hire their own "Coordinators" to expand their local capacity.
• Monitor the performance of your onboarded batch.
• Who We Are Looking For: Excellent Tele-calling Skills: You must be comfortable spending 4-5 hours a day on the phone. You are articulate, persuasive, and polite.
• Sales Mindset: Recruitment is sales. You must be able to "sell" the vision of Bharat Aawaz to candidates.
• Tech Savvy: Comfortable using WhatsApp Business, Zoom, and Google Sheets/CRM tools to track thousands of leads.
• Patience & Persistence: Follow-ups are where the winning happens. You don't give up easily.
• Language: Proficiency in Telugu is mandatory.
• What We Offer: A high-growth environment where you manage a large network.
• Training on the latest CRM and communication tools.
• Incentives: Attractive additional bonuses based on the number of Reporters onboarded and their subsequent team growth.