Customer Support Executive

Designation: Customer Support Executive

Organization Name CENTRAL BOOKS

Company Profile Since inception in 1947, Central Books has been serving schools, addressing core education supplies for all the curriculum needs. Central book shop prides itself as the leader among National distributors for educational products in Indian Market In the last 3 generations. We are a leading and highly respected educational distribution house with a legacy of nurturing minds and transforming lives. Our commitment to excellence has positioned us as a frontrunner in the education sector, and we're on the lookout for a passionate Marketing Specialist to join our dynamic team. For Further Company Profiles please visit our company website www.centralbooksonline.com, www.centralbooks.in,

Qualification: A graduate with a strong communication and Interpersonal Skills

Experience: 1+

Reporting: Reporting Manager

Location of Posting: Hyderabad

Key Skills & Abilities

• Email and Ticketing System Proficiency

• Excellent Communication Skills

• Problem-Solving Skills

• Technical Proficiency

• Active Listening

• Team Collaboration

• Empathy

• Analytical Thinking

JOB DETAILS

We seek a detail-oriented and organized customer support executive to join our team. The ideal candidate will have a solid understanding of handling customers, a passion for ensuring customer satisfaction, and a proven track record in managing customers efficiently

Key Responsibilities:

· Efficiently manage and respond to customer inquiries and issues submitted via email and ticketing system.

· Provide timely and accurate solutions to customer problems, ensuring a positive customer experience.

· Utilize strong communication skills to effectively convey information and resolve issues.

· Employ analytical thinking to identify root causes of problems and implement effective solutions.

· Collaborate with team members to share knowledge, brainstorm solutions, and ensure consistent customer service.

· Actively listen to customer concerns, questions, and feedback to understand their needs and provide appropriate assistance.

· Demonstrate empathy and understanding towards customers, especially during challenging situations.

· Leverage technical proficiency to troubleshoot issues and provide technical support.