Front Desk Guest Relations Executive

Being a Front Desk Guest Relations Executive at a salon nail bar means you're the first friendly face clients see, setting the tone for their entire experience. It's a key role that blends customer service, administrative tasks, and ensuring everyone feels well-cared for.

Here's a snapshot of what that typically involves:

* Creating a Welcoming Environment: You'll greet clients warmly, manage their check-ins and check-outs, and ensure the reception area is tidy and inviting. Think of yourself as the host of a fabulous party!

€ • Managing Appointments and Communications: This includes handling phone calls, emails, and online booking systems, scheduling appointments efficiently, and coordinating with stylists and nail technicians to keep everything running smoothly.

 • Ensuring Guest Satisfaction: A big part of the job is addressing client inquiries, resolving any concerns or complaints promptly and professionally, and making sure clients leave happy. You might also gather feedback to help improve services.

‚ • Supporting Salon Operations: You'll often assist with administrative tasks like processing payments, managing inventory of products, and promoting salon services and special offers.

ƒ • Building Relationships: For returning clients, you might help maintain their records, remember preferences, and foster long-term relationships to encourage loyalty. „ 

Many roles also emphasize strong communication skills, a professional demeanor, and the ability to multitask in a fast-paced environment. Experience in customer service, especially within the beauty or wellness industry, is often preferred. …