Guest Relations Executive

Job Summary:

The Guest Relations Executive (GRE) is responsible for ensuring a warm and welcoming experience for guests. This role involves handling guest inquiries, managing reservations, and addressing any concerns to enhance overall customer satisfaction.

Key Responsibilities:

Guest Interaction & Service:

• Greet guests warmly upon arrival and assist with seating arrangements.
• Handle reservations and manage table allocations efficiently.
• Address guest inquiries, special requests, and complaints in a professional manner.
• Ensure a high level of guest satisfaction by providing personalized service.

Coordination & Communication:

• Keep track of guests and special occasions to enhance their experience.
• Collect guest feedback and report concerns to the management for improvement.

Administrative Tasks:

• Maintain guest records, reservation logs, and feedback reports.
• Assist in promotional activities and loyalty programs.
• Ensure the reception area is presentable and always organized.

Skills & Qualifications:

• Education: Bachelor's degree or diploma in Hospitality Management is preferred.
• Excellent communication and interpersonal skills.