Help Desk Executive

 1️⃣ Job Description – MyGate Help Desk Executive

Job Title: Help Desk Executive (MyGate Operator)

Department: Administration / Maintenance

🎯 Job Purpose

To manage resident complaints, visitor approvals, and maintenance requests through the My Gate Application.

📌 Key Responsibilities

• Monitor and manage complaints raised on MyGate.
• Assign complaints to maintenance staff via app.
• Track complaint status and ensure timely closure.
• Handle resident queries related to MyGate usage.
• Approve/coordinate move-in & move-out requests.
• Generate daily/weekly reports from MyGate dashboard.
• Update notices and announcements in the app.
• Coordinate with MyGate support team if technical issues arise.

🛠 Skills Required

• Knowledge of MyGate dashboard
• Basic computer & smartphone handling
• Good communication skills
• Record management ability