International Semi Voice Process Executive

Position: International Semi Voice Process

Key ResponsibilitiesHandle customer queries through chat, email, and CRM tickets

• Make/receive calls when necessary for verification, escalations, or complex issues
• Provide timely and professional support as per SLA/TAT
• Troubleshoot basic issues and guide customers with step-by-step resolutions
• Document interactions clearly in the CRM/support tool
• Follow international communication standards, process guidelines, and compliance requirements
• Coordinate with internal teams (Quality, Operations, Tech) for escalations
• Meet targets related to CSAT, AHT, FCR, quality score, and productivity
• Eligibility / RequirementsEducation: 12th / Graduate / Any degree (as per company policy)
• Excellent English communication (written + verbal)
• Good typing speed and ability to multitask (chat + tools)
• Basic computer knowledge: email etiquette, browsing, spreadsheets, CRM basics
• Willingness to work in night shifts / rotational shifts (international time zones)
• Freshers may apply (if communication is strong); experience in BPO/support is a plus
• Skills NeededStrong customer handling and problem-solving
• Clear email/chat writing (grammar, tone, structure)
• Patience, empathy, and ability to handle pressure
• Attention to detail and accurate documentation
• Ability to learn quickly and follow SOPs

Thanks & Regards

Rahya