A Last Mile Manager oversees the final stage of the delivery process, from a distribution center to the customer. They are responsible for ensuring efficient and timely delivery, managing delivery personnel, and optimizing routes to improve customer experience and reduce costs. 

Key Responsibilities:

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Delivery Operations:

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Managing daily delivery operations, including dispatching deliveries, monitoring routes, and resolving delivery issues. 

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Route Optimization:

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Utilizing route planning software and data analytics to optimize delivery routes, minimize travel time, and reduce fuel costs. 

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Team Management:

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Supervising and training delivery personnel, ensuring they meet performance standards, and addressing any issues or complaints. 

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Customer Experience:

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Addressing customer issues, monitoring feedback, and continuously improving the delivery process to enhance customer satisfaction. 

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Cost Management:

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Tracking delivery costs, identifying areas for cost reduction, and managing operational budgets. 

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Performance Tracking:

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Monitoring key performance indicators (KPIs), such as delivery time, on-time delivery rate, and customer satisfaction. 

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Technology and Innovation:

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Collaborating with technology teams to implement new delivery technologies and streamline operations. 

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Skills and Qualifications:

· Strong leadership and management skills, with experience in managing teams and driving performance.

· Excellent communication and interpersonal skills, with the ability to effectively interact with employees and customers.

· Proficiency in route planning software and data analytics tools.

· Knowledge of logistics and supply chain operations.

· Strong problem-solving and analytical skills.

· Experience in managing budgets and cost reduction initiatives.