Key Responsibilities

Network Monitoring and Maintenance

Monitor the ISP network using tools like SolarWinds, Nagios, or Cacti.

Maintain high uptime for core, distribution, and access networks.

Ensure proactive detection and resolution of potential issues.

Troubleshooting and Issue Resolution

Resolve network outages and performance issues for end-users and infrastructure.

Troubleshoot LAN/WAN, fiber, and wireless network problems.

Manage escalations for critical incidents and provide root cause analysis.

Configuration and Optimization

Configure and deploy routers, switches, and other network devices (Cisco, Juniper, Mikrotik, etc.).

Optimize network performance, including traffic balancing and QoS implementation.

Implement and maintain routing protocols (BGP, OSPF, EIGRP).

Documentation and Reporting

Maintain accurate logs of network incidents, resolutions, and infrastructure changes.

Prepare daily and monthly performance and downtime reports.

Document network topology, configurations, and standard operating procedures.

Customer Support

Provide L2/L3 support to resolve customer connectivity and service issues.

Work with the customer care team to address complaints promptly.

Educate clients about solutions and preventative measures.

Collaboration and Upgrades

Work with the NOC team to deploy network upgrades and expansions.

Coordinate with ISPs and vendors to resolve upstream or hardware issues.

Stay updated with the latest industry standards and recommend improvements.