Operation Assistant

Supervisor: Kokapet , CTC 25-27KPM

Minimum 2 Yrs. Into Cine theater experience is must

1. Operational Management

• Supervise daily operations across Box Office, Concessions, and Floor.
• Ensure all areas are clean, functional, and guest-ready before every show.
• Monitor show timings, auditorium readiness, and seat checks.
• Coordinate with projection, housekeeping, and maintenance teams for smooth functioning.
• Ensure adherence to SOPs (Standard Operating Procedures).

2. Staff Supervision & Training

• Oversee and guide team members (ushers, counter staff, cleaners).
• Conduct pre-shift briefings and allocate responsibilities.
• Train new employees on service standards, POS usage, and safety protocols.
• Maintain staff discipline, grooming, and punctuality.

3. Customer Service

• Handle guest queries, feedback, and complaints promptly and politely.
• Ensure all guests have a pleasant experience throughout their visit.
• Resolve escalated issues and report major incidents to the Duty Manager.

4. Cash & POS Handling

• Supervise POS transactions at counters and box office.
• Ensure accurate cash handling, daily reconciliation, and deposit procedures.
• Knowledge of Vista software preferred.

5. Safety & Compliance

Ensure all safety, fire, and hygiene standards are followed.

• Report any maintenance or safety issues immediately.
• Conduct routine checks for compliance with cinema operational standards.
• Ensure compliance with cinema policies, company SOPs, and legal requirements.
• Report and act on any hazards or safety breaches.

For more details share resume at Murty-9966981762 / gvr.murty@dishha.com