Operation Executive: ECommerce & Retail

Do you thrive on coordination and keeping things running seamlessly?

Are you the kind of person who notices the small details that make big differences?

Do you want to be part of a fast-growing silver jewellery brand where every operational decision impacts the customer experience?

We’re looking for an Operations Executive to join our team and keep the Soho Tiger House running smoothly; across store, inventory, and e-commerce operations.

Why This Role is Perfect for You:

Be the Backbone: You’ll ensure that every order, shipment, and in-store process runs on time and to perfection.

Multi-Functional Exposure: Work across logistics, administration, retail, and brand coordination.

Precision & Care: Your eye for detail ensures each piece is checked, packed, and presented to Soho Tiger standards of quality and authenticity.

Dynamic Challenges: Balance store, vendor, and online operations in a fast-moving retail setup.

Collaborative Culture: Work closely with marketing, sales, and logistics teams to create a seamless brand experience from store to doorstep.

What You’ll Do:

Order & Fulfilment Management: Process jewellery orders through order management systems, create manifests, and coordinate timely pickups and deliveries.

Inventory Control: Track stock for silver SKUs, coordinate inward/outward entries, and maintain SKU accuracy in dashboards and records.

In-Store Operations:

• Oversee daily store opening and closing checklists.
• Coordinate billing, packaging, and product tagging activities.
• Support the retail team in visual merchandising updates and product display rotations.
• Ensure store inventory, packaging materials, and display props are stocked and organized.

E-Commerce Operations:

• Monitor order flow, tracking updates, and courier escalations.
• Verify product packaging, pouches, polish cloths, and COA cards before dispatch.
• Maintain Shopify and Shiprocket dashboards for smooth order processing.

Vendor & Supply Coordination: Liaise with vendors for packaging, courier services, and promotional materials; manage quotations, purchase orders, and replenishments.

Store & Sales Support: Assist with in-store sales activities, order handovers, and product restocking; coordinate with the retail and marketing teams for customer fulfilment.

Administrative Operations: Manage petty cash logs, courier expense sheets, vendor bills, and basic office documentation.

Brand & Promotional Coordination:

• Support marketing and events during pop-ups, exhibitions, and brand shoots.
• Coordinate with vendors for delivery of promotional materials, stands, or props.
• Assist in inventory readiness, packing, and on-ground execution during campaigns.

Quality Check: Inspect each product before dispatch to ensure quality, plating condition, and authenticity certificates are included.

Data & Reporting: Maintain trackers for orders, returns, vendor invoices, and dispatch summaries using Excel/Sheets.

Customer Coordination: Handle updates and dispatch confirmations with professionalism and empathy.

Tools You’ll Work With

Shopify & Order Management Systems – for order flow and tracking

Excel / Google Sheets – for reporting, stock, and vendor tracking

Courier Portals (Bluedart/Shiprocket) – for dispatch coordination

Email Tools – for communication and customer updates

What We’re Looking For

Qualification: Graduate in Business, Commerce, Logistics/Supply Chain Management.

Experience: 1–2 years in operations, logistics, or retail e-commerce — ideally within a jewellery, accessories, or lifestyle brand

Technical Skills:

• Proficiency in Excel/Google Sheets and operational tracking
• Excellent coordination skills with vendor and team
• Understanding of stock flow, packaging standards, and retail processes
• Familiarity with Shiprocket/ e-commerce/ Order Management Systems dashboards
• Basic knowledge of inventory or order management systems

Soft Skills: Organized, accountable, and able to multitask under pressure.

Mindset: Reliable, detail-driven, adaptable to multiple operational needs, and willing to own end-to-end responsibilities.

Bonus: Experience in brand pop-ups, courier follow-ups, retail store operations, or warehouse/store management.

Role: Full-Time

Store Location: Street No 2, Plot No C5, Vikrampuri Colony, Karkhana, Secunderabad, Hyderabad, Telangana 500009.

To Apply, email your resume to roar@sohotiger.com

For further questions, call or WhatsApp us at +91 80747 99975

About Us

Soho Tiger Jewellery is a Hyderabad-based direct-to-consumer (D2C) brand redefining fine silver jewellery in India. We create stylish, hypoallergenic 92.5 sterling silver pieces that make luxury accessible, versatile, and expressive. Join us as we scale our online-to-offline operations and drive the #StaySilver movement.