Relationship Manager

We are seeking a dynamic and result-oriented Relationship Manager to join GOGAGA Holidays, responsible for recruiting new travel agents, nurturing their performance, and driving sales growth through effective coordination and relationship management.

Key Responsibilities:

Agent Recruitment:

• Utilize company-provided agent leads to identify and recruit potential travel agents.
• Conduct scrutiny and evaluation of agent profiles before onboarding.
• Ensure agents meet company standards and business criteria before approval.

Relationship Management & Follow-ups:

• Maintain close and continuous follow-up with newly recruited agents.
• Build long-term relationships and act as the primary point of contact for all agent-related queries.
• Motivate agents to generate consistent leads and convert them into sales.

Sales Coordination:

• Work closely with agents to achieve monthly and quarterly sales targets.
• Coordinate with the Operations Team for itinerary generation, pricing, and travel solutions.
• Bridge communication between operations and agents to ensure timely conversions and customer satisfaction.

Agent Retention & Support:

• Retain existing agents through strong service orientation and timely support.
• Address agent concerns promptly and provide solutions to maintain satisfaction and loyalty.
• Understand each agent’s business goals and challenges to recommend relevant Gogaga Holidays products and packages.

Performance Monitoring & Reporting:

• Track agent performance, sales productivity, and lead conversions.
• Maintain accurate records of recruitment, sales, and follow-up activities.
• Submit periodic reports to management with insights and recommendations for growth.

Market Intelligence:

• Stay updated on travel industry trends, competitor offerings, and emerging opportunities.
• Share relevant insights with management to refine sales strategies and enhance agent engagement.

Required Skills & Qualifications:

• Graduate / Postgraduate in any discipline (preferably in Business, Tourism, or Marketing).
• 0–3 years of experience in sales, business development, or relationship management (preferably in travel or service-based industries).
• Strong communication and interpersonal skills in Telugu, English, and Hindi.
• Excellent follow-up, negotiation, and coordination abilities.
• Ability to work independently as well as collaboratively with cross-functional teams.
• Proficient in MS Office and CRM tools.

Key Attributes:

Energetic, proactive, and target-driven personality.

High sense of ownership and accountability.

Strong relationship-building and customer service orientation.

Passion for the travel industry and eagerness to grow within the organization.