Telecaller

A sales-oriented telecaller job description focuses on making outbound calls to generate leads and close sales by promoting products or services. Key duties include informing customers, persuading them to buy, handling inquiries, and achieving sales targets. This role requires strong communication skills, persistence, and the ability to maintain detailed customer records and update CRM systems. 

Key responsibilities

• Generate leads and sales: Make outbound calls to potential clients to introduce products or services, explain features, and persuade them to make a purchase.
• Handle inbound calls: Answer incoming calls from customers to address their inquiries, resolve complaints, and process orders.
• Build and maintain relationships: Develop positive relationships with customers through follow-up calls and professional interactions to foster long-term connections.
• Achieve sales targets: Meet or exceed daily, weekly, or monthly sales quotas and other performance goals set by management.
• Manage customer data: Maintain accurate and up-to-date records of all customer interactions, lead status, and sales in a database or CRM system.
• Collaborate with sales team: Work closely with the sales team to pass on leads, share strategies, and improve the overall customer experience.
• Stay informed: Stay updated on product knowledge, pricing, promotions, and industry trends to provide accurate information.