JOB DISCRIPTION:

• Work closely with the team, motivate and train them.
• Provide encouragement to team members, including communicating team goals and identifying areas for new training or skill checks.
• Assist management in hiring processes and new team member training.
• Answer team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
• Communicate deadlines and sales goals to team members
• Keeping up to date with business development and new product lines
• Develops strategies to promote team member adherence to company regulations and performance goals
• Conducts team meetings to update members on best practices and continuing expectations
• Generates and shares comprehensive and detailed reports about team performance, target-related objectives, and deadlines
• Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints
• Escalate any appropriate problems to senior management