Telecalling Executive

1. Outbound Calling

Make outgoing calls to potential or existing customers.

• Explain the company’s products or services.
• Generate sales leads or appointments.

2. Customer Interaction

Answer customer questions and provide information.

• Handle customer inquiries and complaints politely.
• Build good relationships with customers.

3. Lead Generation

Identify interested customers and collect their details.

• Pass qualified leads to the sales team.
• Maintain a database of customer contacts.

4. Sales Support

Promote offers, discounts, or new services.

• Encourage customers to purchase products or book services.

5. Data Management

Update customer information in CRM or Excel.

• Record call details and follow-up schedules.

6. Follow-ups

Call customers again for feedback, reminders, or sales closure.

• Ensure customer satisfaction.

Required Skills

Good communication and speaking skills

• Confidence and convincing ability
• Basic computer knowledge (MS Excel, CRM software)
• Customer service skills
• Ability to handle rejection and work under targets