Telesales Executive

About the Role

We are seeking a proactive and customer-oriented Tele Caller Executive to join our Customer Success team for our CRM SaaS platform. The ideal candidate will handle inbound and outbound calls, support customers with product-related queries, and ensure a seamless customer experience while working remotely.

Key Responsibilities

• Make outbound calls to prospective and existing customers to explain CRM features, updates, and service offerings.
• Handle inbound customer calls and resolve queries related to CRM usage, subscriptions, and basic technical issues.
• Understand customer requirements and guide them with suitable CRM solutions.
• Follow up with customers for demos, feedback, renewals, and issue resolution.
• Maintain accurate records of customer interactions, call details, and follow-ups in the CRM system.
• Coordinate with technical, implementation, and support teams for escalated concerns.
• Ensure high customer satisfaction and adherence to service quality standards.
• Meet daily and weekly call targets and productivity benchmarks.
• Assist in lead qualification and customer onboarding support when required.

Required Skills & Qualifications

• 6 months to 1 year of experience in telecalling, inside sales, or customer support (SaaS/IT industry preferred).
• Excellent verbal communication skills in English and regional languages.
• Strong listening, problem-solving, and persuasion skills.
• Basic understanding of CRM systems, SaaS products, or software solutions is an added advantage.
• Comfortable working in a target-driven and remote environment.
• Proficiency in MS Office and CRM tools.

Work From Home Requirements

• Stable internet connection.
• Laptop/Desktop with headset.
• Quiet and professional work environment.

Personal Attributes

• Customer-first mindset with a positive attitude.
• Strong interpersonal and relationship-building skills.
• Self-motivated, disciplined, and goal-oriented.
• Ability to work independently and collaborate with remote teams.

Benefits

• Competitive salary
• Work-from-home flexibility.
• Opportunity to work with a fast-growing Company
• Ongoing training and skill development.
• Supportive and collaborative work culture.