An insurance agency manager has many responsibilities, including: 

Managing operations: Oversee the day-to-day operations of the insurance agency 

Setting goals: Set goals for the agency to encourage progress 

Delegating tasks: Delegate tasks to staff 

Creating policies: Create and implement policies to ensure the agency functions as a cohesive unit 

Reviewing performance: Review company performance to identify areas for improvement 

Managing claims: Manage claims investigations 

Controlling finances: Control company finances to ensure correct budget allocation 

Supervising staff: Supervise insurance staff, including assisting with initial placement and renewals 

Ensuring compliance: Conduct audits to ensure compliance with internal and external policies 

Maintaining customer service: Ensure a high standard of customer service 

Hiring and training: Hire and train new agents 

Maintaining client relationships: Maintain client relationships through regular communication 

Creating new processes: Create new processes that cater to market trends