Network Engineer

Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Enterprise Network Operations
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Tech Support Practitioner, your typical day involves serving as the primary liaison between clients and the systems or applications they utilize. You will focus on maintaining high-quality service through effective communication, ensuring that our world-class systems operate smoothly. Your role requires a deep understanding of product functionalities to accurately identify client issues and design appropriate resolutions, contributing to overall client satisfaction and system reliability. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Engage in continuous learning to stay updated with the latest technologies and best practices. - Assist in the development and implementation of support processes to enhance service delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in Enterprise Network Operations. - Strong analytical skills to troubleshoot and resolve technical issues effectively. - Excellent verbal and written communication skills to interact with clients and team members. - Ability to work collaboratively in a team environment while also being self-motivated. - Familiarity with network protocols and enterprise-level applications. Additional Information: - The candidate should have minimum 3 years of experience in Enterprise Network Operations. - This position is based at our Hyderabad office. - A 15 years full time education is required.