Assistant Manager

A Collections Manager oversees debt recovery for an organization, developing strategies to collect outstanding payments, managing a team of agents, handling escalated disputes, and ensuring legal compliance, all while maintaining customer relationships and cash flow. Key duties include setting collection goals, analyzing performance, negotiating payment plans, and reporting metrics, often requiring strong leadership, financial acumen, and knowledge of relevant laws. 

Key Responsibilities:

• Strategy & Policy: Develop and implement strategies to improve debt recovery rates and create collections policies.
• Team Leadership: Manage, train, and motivate a team of collection agents, monitoring their performance.
• Customer Relations: Handle escalated customer complaints, negotiate payment arrangements, and maintain positive relationships.
• Financial Oversight: Monitor accounts receivable, analyze data for trends, and report on key performance indicators (KPIs).
• Compliance: Ensure adherence to relevant laws, regulations, and company policies.
• Reporting: Generate reports for senior management on collection progress, bad debt, and recovery efforts. 

Essential Skills:

• Leadership & Management: Ability to lead, motivate, and guide a team.
• Communication & Negotiation: Excellent interpersonal skills for dealing with customers and stakeholders.
• Analytical Skills: Proficient in data analysis to identify trends and improve processes.
• Financial Acumen: Understanding of credit, risk, and financial operations.
• Legal Knowledge: Familiarity with collection laws and regulations. 

Variations in Role:

• Financial/Corporate: Focuses on outstanding invoices, accounts receivable, and cash flow.
• Museum/Archive: Focuses on the physical care, documentation, preservation, and logistics (shipping, insurance, loans) of collection items.