Assistant Restaurant Manager

Key Responsibilities

• Operations Management Assist in daily store operations, ensuring smooth functioning across all shifts.
• Maintain WOW! Momo brand standards related to hygiene, quality, customer experience, and product consistency.
• Monitor stock levels, oversee inventory management, and ensure timely replenishment.
• Ensure proper opening and closing procedures of the store.
• Team Leadership Supervise, train, and motivate team members to achieve sales and service targets.
• Assist in shift planning, duty allocation, and maintaining adequate staffing levels.
• Support in conducting team briefings and performance evaluations.
• Customer Experience Ensure high levels of guest satisfaction through excellent service and quick problem resolution.
• Handle customer complaints professionally and ensure repeat customer engagement.
• Maintain a welcoming store environment aligned with WOW! Momo customer service values.
• Sales & Revenue Support the manager in executing sales-building initiatives and promotional activities.
• Monitor daily sales reports and assist in achieving monthly revenue targets.
• Control operational costs through efficient resource management.
• Compliance & Safety Ensure adherence to FSSAI, food safety, hygiene, and safety guidelines.
• Monitor proper documentation, audit readiness, and SOP compliance.
• Maintain cleanliness and organization across all zones of the store.
• Qualifications & Skills Minimum 1–3 years of experience in QSR/restaurant/retail operations.
• Strong leadership, communication, and customer-handling skills.
• Ability to work under pressure and manage multiple tasks.
• Basic understanding of inventory, cash handling, and reporting.
• Flexibility to work in rotational shifts.