Associate Manager - Web Operations and Project Management

Associate Manager, Web Operations

Job Description Summary

Position Overview / Profile Summary :
Within Marketing Operations, the Web Centralized Design and Authoring team is responsible for centralizing and delivering web services to our brands. The Web Project Manager will support the execution of web projects within various CMS platforms (Drupal, Adobe Experience Manager etc). Will gather business needs from Web Delivery Manager and translate those requirements into the features available in the web realm.

Job Description

Key Responsibilities / Major Accountabilities :

•Strong Project management experience

•Proficiency in managing CMS platforms

•Author, edit, and organize content within CMS platforms.

•Organize and coordinate the content author teams to incorporate forms, integrating with SFMC/Databases, SEO requirements, layout requirements, among other features required by marketing team

•Coordinate with cross functional team for site provision and domain definition

•Coordinate with customer experience, domain definition and records/info needed for internal registration

•Provide insight to content authors and designers to execute their tasks without causing any delay

•Review project brief and provide feedback to ensure alignment with business needs

•Work closely with the POD Lead to share backlog requests of new features, and communicate bugs to the Product Team promptly

•Keep constant communication with Designers and Content Authors about new features, and provide insights about technical limitations

•Assist and support Content Authors and Designers in scoping and managing timelines and processes

•Highlight potential risks proactively, indicating possible scenarios to mitigate the risk

•Comply with recognized standards, practices, and regulatory requirements.

Essential Requirements:

• Bachelor’s degree in web development, computer science, marketing, or related fields.

•Advanced degree in a relevant area is a plus.

•Proficient in Project Management

•Approximately 8-10 years’ of PM experience in Digital space

•Strong experience working with CMS platforms such as Drupal, Adobe Experience Manager, or similar platforms

•Knowledge of website hosting structure, SEO, SERM, SEO schema, website design, SFMC integration, embedded content.

•Knowledge in HTML, CSS, and JavaScript.

•Knowledge in content authoring, editing, and organizing skills within CMS platforms.

•Ability to manage concurrent projects and deliver work from concept through completion.

•Excellent problem-solving skills and active listening skills.

•Familiarity with and adaptability to new-generation technologies and trends (Gen AI and Agentic AI) is an added advantage.

Commitment to Diversity and Inclusion:

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

Accessibility and accommodation:

Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to diversityandincl.india@novartis.com and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Skills Desired

Advertising Campaigns, Alteryx, Analytical Thinking, Brand Awareness, Business Networking, Curious Mindset, Digital Marketing, Email Marketing, Marketing Communications, Marketing Plans, Marketing Strategy, Media Campaigns, Process Documentation, Strategic Marketing

Experience Level

Mid Level