Assistant Manager - Soft Services

Asst Manager – Soft Services

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Reporting to - Workplace Experience Lead

Key Stakeholder - IFM

Direct Reports - Team consisting of Senior Executive and Executives Soft Services

Duties & Responsibilities

To provide administrative support to the Facilities Management team at assigned Facilities.

To ensure timely and accurate completion FM reports pertaining to assigned Facilities

Be accessible for escalation of all FM related issues

Oversee the Helpdesk work process

Provide management advice to Helpdesk operators for escalated issues

Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled during the shift

Oversee the Mailroom process.

Provide management advice to Helpdesk operators for escalated issues

Oversee the Front Office function

Ensure visitors are promptly attended by the Front Office Executives (FOE)

Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep

Oversee the Housekeeping Services

Overall service delivery assessment of HK vendor.

Coordination meetings with vendor for resolution of service issues

Oversee Cafeteria Services

Ensure that the caterers are maintaining highest standards of hygiene in the services area

Ensure that the quality and quantity of the food supplies are meeting the requirements

When the food supplies run out, escalate the matter to the caterers’ management immediately and make swift alternate arrangements. In such a scenario communicate with the users and provide alternate solutions and appease them

Overall coordination with all service providing vendors.

Take rounds of the facility regularly to identify issues in Housekeeping, Maintenance, Cafeteria etc and initiate immediate rectification actions

Prepare weekly shift rosters for Helpdesk, Front Desk and Mailroom and communicate in advance to the staff and transport division

                                  

Performance objectives

Meet or exceed best practice in provision of services through contracts

Establishment and adherence to policies & procedures, compliance deadlines for each of the tasks as advised by the Operation Manager.

Effective management of the team

Effective Vendor Contract Management

Attrition tracking & control measures

Key skills

Overall client satisfaction by achieving SLA targets

Timely resolution of helpdesk complaints

Effective team coordination of direct and vendor staff for efficient service delivery  

Well-groomed and presentable all the time.

Good communication Skills.

Proven ability to function effectively as part of a team

Proven ability to initiate and follow through with improvement initiatives

 

Location:

On-site –Hyderabad, TS

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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