Assistant Vice President - Strategic Supplier Metrics Management

AVP, Strategic Supplier Metrics Management (L11)

Job Description:

Role Title:  AVP, Strategic Supplier Metrics Management (L11) 

 

Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.  

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.  

• We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.  

• We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.  

 

Organizational Overview:  

Synchrony’s Strategic Partnerships and Agile team is an amalgamation of 4 sub verticals, SM (Supplier Management), CSS (Client Systems & Support) , OOA (Office of Agile) & SR (Strategic Relationships). Supplier Management & Strategic Relationship teams have the mission to maintain a right-sized, healthy, and dynamic portfolio of suppliers with the breadth and depth of capabilities to power Synchrony products and services while maintaining compliance with our Supplier Management program and reduce the 3rd party outsourcing risk.  

 

Role Summary/Purpose:  

The AVP, Strategic Supplier Metrics Management, reporting to the VP, Strategic Supplier Transformation Office, supports Synchrony’s Fiserv relationship by assisting in the design, maintenance, and reporting of key performance indicators (KPIs) and metrics. This role helps gather and analyze data related to service levels, project delivery and releases, incident and change management, and produces regular reports for leadership and governance forums. The position requires working knowledge of Fiserv products, services, and contractual service levels to provide effective support. Responsible for driving process improvements, managing supplier collaboration, and ensuring efficient metrics management in a fast-paced, evolving environment. 

 

Key Responsibilities:  

• Support identification and tracking of KPIs related to Fiserv services and projects

• Extract, analyze, and report incident and change management data using ServiceNow and other tools. 

• Assist in managing project metrics to ensure timely delivery and clear communication. 

• Prepare data and insights for governance and supplier management meetings. 

• Collaborate cross-functionally to maintain SLA mapping and understand supplier impacts. 

• Investigate issues and recommend improvements within the Fiserv technology environment. 

• Use data visualization and automation tools (e.g., Tableau, Power BI) to improve reporting efficiency. 

• Adapt to changing priorities and support evolving supplier management needs. 

 

Required Skills/Knowledge:  

• Bachelor’s degree with 4+ years of experience in Technology within financial services or 8+ years of experience in lieu of a degree 

• Experience collaborating with large suppliers and managing supplier-related data and processes. 

• Familiarity with ServiceNow or equivalent incident and change management tools. 

• Understanding of Agile principles and basic performance metrics. 

• Strong analytical mindset with the ability to translate data into actionable insights. 

• Excellent communication skills to work effectively across multiple teams and stakeholders. 

Desired Skills/Knowledge:  

• Knowledge of Fiserv products and services. 

• Problem-solving mindset and creativity in process improvement. 

• Comfortable in a dynamic, fast-paced environment requiring both tactical and strategic support. 

• Ability to collaborate effectively with internal teams and external suppliers. 

Eligibility criteria : Bachelor’s degree with 4+ years of experience in Technology within financial services or 8+ years of experience in lieu of a degree 

Work Timimgs: 9 AM to 5 PM EST 

This role qualifies for Enhanced Flexibility offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs)
We are proud to offer flexibility at Synchrony. Our way of working allows you the option to work from home or workspaces in our Regional Engagement Hubs—Hyderabad, Bengaluru, Pune, Kolkata, or Delhi/NCR.
As directed by the management, you will be required to commute or travel to Hyderabad or one of the Regional Engagement Hubs for in-person engagement activities such as business/ team meetings, trainings, and events.

 

For Internal Applicants:  

• Understand the criteria or mandatory skills required for the role, before applying  

• Inform your manager and HRM before applying for any role on Workday  

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)  

• Must not be any corrective action plan (First Formal/Final Formal, LPP)

• L9+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.  

• L9+ Employees can apply.

Level / Grade : 11

Job Family Group:

Information Technology

Experience Level

Executive Level