Branch Manager

Branch Sales & Operations Manager – Digital Printing

Role Objective (very important)

To run the day-to-day business independently — managing sales, customers, team, vendors, and basic operations

Key Responsibilities

1. Sales & Lead Management (Primary)

Handle walk-in, WhatsApp, phone & reference leads

Prepare quotations, negotiate, and close orders

Ensure follow-ups on pending quotations

Convert repeat customers into long-term accounts

Push team to upsell (lamination, thicker GSM, binding, finishing)

2. Order & Workflow Management

Plan and schedule jobs between:

Designing

Printing

Cutting

Finishing

Ensure on-time delivery

Prioritise urgent jobs without disturbing current orders

Reduce rework and wastage

3. Team Supervision

Supervise:

Designer

Operator

Assign daily tasks and targets

Ensure discipline, attendance, and productivity

Train team on:

Basic customer handling

Cost awareness

Process discipline

4. Customer Experience

Handle escalations and complaints

Communicate delays professionally

Build trust so customers wait instead of leaving

Maintain customer database & repeat follow-ups

5. Vendor & Market Coordination

Coordinate with:

Lamination vendors

Binding vendors

Outside printing / finishing partners

Compare rates and timelines

Explore new materials, finishes, trends

Keep owner updated with market insights

6. Reporting & Discipline

Daily:

Orders received

Orders delivered

Weekly:

Revenue

Pending quotations

Monthly:

Sales summary

Top customers

Loss reasons (missed orders)

(Simple Excel / Google Sheet is enough)

7. Marketing Support (Light, Not Heavy)

Coordinate basic social media posting (WhatsApp status, Instagram)

Suggest offers / seasonal ideas

Support branding initiatives planned by owner