Business and Technology Delivery Associate Manager - Marketing Operations

Bus & Technology Delivery Assoc Manager

Skill required: Marketing Operations - Campaign Management
Designation: Bus & Technology Delivery Assoc Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services. In a Marketing Operations job profile, responsibilities include managing and optimizing marketing processes and systems. This involves tasks such as campaign execution, data analysis, and budget management. The goal is to improve marketing efficiency and effectiveness. The role requires strong analytical skills, attention to detail, and knowledge of marketing technologies. It is essential for ensuring that marketing strategies are implemented smoothly and deliver measurable results. The planning, executing, tracking and analysis of direct marketing campaigns. These tasks span the entire lifecycle of a marketing campaign, from inception to launch to evaluation of result.
What are we looking for? 8+ years of experience in operations and people management Experience managing digital marketing or technical support teams Deep understanding of Google Ad Manager or similar ad tech platforms Strong financial acumen – ability to track budgets, profitability, and forecasting Excellent client management and communication skills High-level stakeholder engagement across internal and external teams Advanced proficiency in data analysis tools (Excel, Sheets, Looker Studio, etc.) Proven ability to drive strategic initiatives and process improvements Expertise in workforce planning, shift optimization, and productivity tracking Bachelor s or Master s degree in Engineering, IT, Business, or Marketing. MBA or certification in Digital Marketing is preferred.
Roles and Responsibilities: Own and lead program delivery across multiple regions and shifts Maintain end-to-end accountability for operational excellence, SLA adherence, and quality Serve as the primary point of contact for client escalations, meetings, and feedback loops Analyze financials to ensure profitability, cost control, and investment planning Collaborate closely with client stakeholders to align on KPIs and roadmap initiatives Mentor team leads and mid-level managers to build leadership pipeline Guide team on prioritization of escalations, process gaps, and automation opportunities Drive quarterly planning, innovation pipeline, and strategic goals for the program Partner with QA, MIS, and Comms to ensure cohesive program success Lead transformation and automation initiatives to increase efficiency and client value