Business Process Associate

We are currently seeking highly motivated individuals to join our team for a US outbound campaign. As an associate, you will be responsible for making calls using both automated dialers and manual resources, engaging prospects, and promoting our products and services. You will follow pre-arranged scripting, applying filters and criteria to ensure effective communication with potential customers.

In addition to outbound calls, you will handle inbound calls from prospective clients, providing them with information and enrolling them in our offerings. It is important to note that this position requires flexibility in working hours, as we operate 24/7, 365 days a year. Although the company's regular operating days are Monday through Friday, there may be occasions when associates are required to work on weekends.

To be successful in this role, you must have at least one year of outbound experience in the US market, including proficiency in US calling and call handling. Exceptional communication skills are essential for effective interaction with customers.

Please note that our work module adheres to US Eastern Standard Time (EST) working hours. The shift login period is from 7:30 p.m. IST until 4:30 a.m. IST, subject to Daylight Saving Time changes.

If you are enthusiastic, possess excellent communication skills, and thrive in a dynamic work environment, we encourage you to apply. Join our team and be a part of our success story in the telecommunications industry.

Key Responsibilities:

1. Conduct outbound telemarketing calls using pre-arranged scripts and adhere to specific filters and criteria.

2. Engage prospects effectively by promoting our products and services and converting them into potential customers.

3. Handle inbound calls from prospective clients, address their inquiries, and enroll them in our offerings.

4. Maintain excellent communication skills, both verbal and written, to effectively engage with customers.

5. Work in a 24/7 and 365-day module, with occasional weekend shifts based on business requirements.

6. Possess a minimum of 1 year of outbound experience in the US, with proficiency in US calling or call handling.

7. Demonstrate strong communication skills to establish rapport with customers and convey product or service benefits effectively.

Requirements:

proven experience in outbound lead generation in the US market.

exceptional communication skills, both verbal and written.

ability to work flexible hours, including weekends, if required.

Proficiency in US calling or call handling techniques.

excellent sales and persuasion skills to convert prospects into customers.

strong adherence to scripts and criteria for effective telemarketing.

familiarity with dialer systems and manual resources for making calls.

ability to work collaboratively in a team-oriented environment.

high level of motivation and a target-oriented mindset.