CCTV Technician

Job Description (JD)Position TitleELV Manager – Projects, Services & Maintenance

DepartmentEngineering / Projects / Operations

Reporting ToHead of Engineering / Project Director / Operations Manager

LocationAs per project / site requirements

Purpose of the RoleThe ELV Manager is responsible for end-to-end management of Extra Low Voltage (ELV) systems across multiple projects and operational sites. This includes planning, execution, testing & commissioning, services, AMC, troubleshooting, and preventive/corrective maintenance to ensure system reliability, compliance, and client satisfaction.

• Key Responsibilities1. Projects ManagementPlan, execute, and deliver ELV projects within approved scope, budget, quality, and timelines.
• Manage complete lifecycle of ELV systems including design review, material submittals, installation, testing, commissioning, and handover.
• Coordinate with clients, consultants, main contractors, OEMs, and subcontractors.
• Review drawings, BOQs, method statements, and technical submittals.
• Ensure compliance with project specifications, local codes, and international standards.
• Prepare project schedules, progress reports, and close-out documentation.
• 2. ELV Systems ScopeAccess Control Systems (ACS)
• CCTV / Video Surveillance Systems
• Fire Alarm & Interface Systems (coordination)
• Public Address & Voice Evacuation Systems
• Structured Cabling (Copper & Fiber)
• Data & Networking Systems
• Intercom / Video Door Phone Systems
• Building Management System (BMS) interfaces
• Parking Management Systems
• Intrusion / Perimeter Security Systems
• 3. Services & MaintenanceOversee preventive and corrective maintenance for all ELV systems.
• Develop and implement maintenance schedules, checklists, and SOPs.
• Handle breakdowns, fault analysis, root cause analysis (RCA), and permanent corrective actions.
• Manage AMC contracts, service SLAs, and response time commitments.
• Ensure uptime and performance of critical systems.
• 4. Team ManagementLead, train, and supervise engineers, supervisors, and technicians.
• Allocate resources effectively across projects and service sites.
• Conduct performance reviews and skill development programs.
• Ensure adherence to safety, quality, and company policies.
• 5. Client & Stakeholder ManagementAct as primary point of contact for clients on ELV-related matters.
• Attend coordination meetings, site reviews, and audits.
• Address client complaints and ensure timely resolution.
• Support business development with technical inputs, estimations, and presentations when required.
• 6. Quality, Safety & ComplianceEnsure implementation of QA/QC procedures and documentation.
• Enforce health, safety, and environmental (HSE) standards at sites.
• Ensure compliance with statutory requirements and industry best practices.
• 7. Commercial & Reporting ResponsibilitiesMonitor project costs, variations, and profitability.
• Review material consumption and vendor performance.
• Prepare MIS reports, service reports, and management dashboards.
• Support billing, certification, and project financial closures.
• QualificationsBachelor’s Degree / Diploma in Electrical, Electronics, or Instrumentation Engineering.
• Relevant certifications in ELV systems (preferred).
• Experience8–12 years of experience in ELV systems.
• Minimum 3–5 years in a managerial or lead role handling projects and maintenance.
• Experience managing multiple sites and large-scale ELV deployments.
• Technical SkillsStrong knowledge of ELV system design, installation, and commissioning.
• Hands-on experience with leading ELV OEMs and platforms.
• Ability to read and interpret technical drawings and specifications.
• Proficiency in MS Office, AutoCAD (basic), and reporting tools.
• Soft SkillsStrong leadership and team management skills.
• Excellent communication and client-handling abilities.
• Problem-solving and decision-making capability.
• Ability to work under pressure and meet deadlines.
• Key Performance Indicators (KPIs)On-time project delivery
• System uptime and SLA compliance
• Client satisfaction
• Cost control and profitability
• Team productivity and safety performance
• Additional RequirementsWillingness to travel across project and service locations.
• Availability for emergency support when required.

This job description may be revised as per organizational needs.