Centre Head

The Centre Head is responsible for end-to-end ownership of centre performance, including operations, academics, marketing, admissions, app management, financial tracking, parent communication, and record keeping.

This role demands (you will also be judged on below principles) –

-         Ownership – Be pro-active and take responsibility

-         Execution excellence – Speed and Execution with high quality work

-         Earn trust of Students, Parents and teachers – Listen attentively and act with integrity

-         Hands on and detail oriented

-         Deliver – Focus of “Key result areas” and deliver it “on time” & with “Quality”

-         Growth mindset – Continuously think about new initiatives to increase business

CORE RESPONSIBILITIES:

1. Marketing & Admissions

• Execute offline marketing
• Pamphlet distribution in near-by communities – within 3 kms
• Society/community stalls – Offline marketing campaigns on weekends
• Local branding activities – Newspaper or hoardings recommendations
• Coordinate digital marketing (leads, social media, ads) on social media
• Handle walk-ins, calls & online inquiries – Keep records in register with follow up details
• Ensure timely follow-ups and lead conversions for all channels (offline/online)
• Maintain lead & admission records

2. Centre Operations & Administration

• Ensure smooth day-to-day centre operations
• Maintain discipline, infrastructure & classroom readiness
• Manage teacher schedules & substitutions
• Maintain all offline registers and records
• Ensure SOP adherence & compliance

3. Attendance & Academic Monitoring

• Track daily attendance of students & teachers – App is up to date for all batches
• Monitor batch performance & class completion
• Escalate academic or discipline issues when required

4. Education App & Technology Management

• Manage centre data on education app
• Create & update batches
• Ensure accurate student, teacher data is captured and maintained with high security
• Upload schedules & ensure feedback reports are maintained and sent on periodically for all students

5. Financial & Expense Management

• Maintain daily expenses register centre-wise
• Track marketing & operational spends separately
• Coordinate fee records & collections
• Submit weekly/monthly financial reports to MD

6. Parent Communication & Relationship Management

• Help prepare & maintain Parents Information Deck along with teachers
• Coordinate with teachers/ MD for conducting parent meetings & feedback sessions

7. Documentation & Record Keeping

• Maintain student, teacher & centre files
• Ensure data accuracy, confidentiality & compliance
• Maintain both offline & digital records

What you will be judged on ? or “Key results Areas” – KRAs

• Enrolment & revenue growth
• Lead conversion rate
• Attendance & retention
• Parent satisfaction
• Operational discipline