Chat Process Executive

A chat support agent job description defines a non-voice, customer-facing role where communication happens entirely through real-time messaging platforms. Chat support agents assist users by answering questions, resolving issues, and offering guidance — all through written text. Unlike phone or email support, chat support demands quick thinking, multitasking, and clarity in written communication. 

This role is common in BPOs, SaaS firms, ecommerce, and fintech companies. A clear chat process job description helps HRs attract candidates skilled in live text interaction, digital etiquette, and customer resolution without escalation. It also filters applicants based on typing speed and chat platform fluency.