Chat Process Executive

About the Role

We are looking for a customer-focused and quick-responding Chat Process Executive to manage online customer interactions through chat support. The ideal candidate should have good typing speed, clear communication, and the ability to resolve queries efficiently.

Key Responsibilities

• Handle customer queries through live chat in a professional and timely manner
• Provide accurate information regarding products/services
• Maintain records of customer interactions and update internal systems
• Resolve issues by coordinating with relevant departments when required
• Follow communication guidelines and ensure high-quality support
• Meet daily/weekly targets related to response time, accuracy, and customer satisfaction

Required Skills

• Good written English communication
• Fast and accurate typing skills
• Basic understanding of customer service concepts
• Ability to multitask and work in a fast-paced environment
• Problem-solving mindset with a positive attitude
• Educational QualificationHSC/Graduate in any discipline

Benefits

• Training and development opportunities
• Shift allowances (if applicable)
• Growth-oriented work environment