Client Relationship Executive

Customer Relationship Executive (jewellery industry)

Key Responsibilities:

·       Greet and assist customers in the store

·       Understand customer needs and guide them accordingly

·       Maintain customer database and follow-up records

·       Handle after-sales service, feedback, and queries

·       Coordinate with sales, service, and management teams

·       Ensure a positive customer experience

·       Follow up on leads, appointments, and repeat visits

Skills Required:

·       Good communication and customer-handling skills

·       Polite, presentable, and customer-focused

·       Basic computer knowledge

·       Ability to handle queries calmly

Experience:

0–3 years preferred