Cloud Platform Engineer - ServiceNow Order Management Specialist

Cloud Platform Engineer

Project Role : Cloud Platform Engineer
Project Role Description : Designs, builds, tests, and deploys cloud application solutions that integrate cloud and non-cloud infrastructure. Can deploy infrastructure and platform environments, creates a proof of architecture to test architecture viability, security and performance.
Must have skills : ServiceNow, Order Management
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As a Cloud Platform Engineer, you will engage in the design, construction, testing, and deployment of cloud application solutions that seamlessly integrate both cloud and non-cloud infrastructures. Your typical day will involve collaborating with cross-functional teams to ensure that the architecture is viable, secure, and performs optimally, while also creating proofs of concept to validate your designs. You will be responsible for deploying infrastructure and platform environments, ensuring that all components work together effectively to meet organizational goals and client needs. Your role will require a proactive approach to problem-solving and a commitment to continuous improvement in cloud technologies. Key Responsibilities Design, configure, and maintain ServiceNow Order Management solutions to support order capture, validation, orchestration, fulfillment, and closure Implement end-to-end order lifecycle workflows, including decomposition, dependencies, fallouts, and retries Configure and customize Flow Designer, Business Rules, UI Policies, Script Includes, and Workflows related to order processing Integrate ServiceNow Order Management with upstream and downstream systems (CRM, ERP, billing, inventory, fulfillment systems) using REST/SOAP APIs, IntegrationHub, and MID Server Support order validation rules, pricing checks, eligibility, and serviceability logic Handle order exceptions, fallouts, and amendments, ensuring minimal impact to business operations Collaborate with business stakeholders, product owners, and architects to gather requirements and propose optimal solutions Participate in testing, defect resolution, deployment, and production support activities Ensure solutions follow ServiceNow best practices, performance standards, and security guidelines Create technical documentation, configuration guides, and operational runbooks Required Skills & Qualifications Strong hands-on experience with ServiceNow Order Management Solid understanding of order lifecycle concepts (capture, validation, orchestration, fulfillment, cancellation, amendments) Experience with ServiceNow platform development, including: Flow Designer & Workflows Business Rules, Client Scripts, Script Includes Catalog Items and Record Producers Experience with system integrations using REST/SOAP, IntegrationHub, and web services Knowledge of data modeling and CMDB concepts Familiarity with Agile / Scrum development methodologies Strong analytical, problem-solving, and communication skills Good to Have ServiceNow Certified Application Developer (CAD) or other ServiceNow certifications Experience in Telecom, Media, Utilities, or Enterprise Order Management domains Knowledge of ITSM, CSM, or FSM modules alongside Order Management Exposure to DevOps, CI/CD, and automated testing in ServiceNow Additional Information: - The candidate should have minimum 3 years of experience in ServiceNow. - This position is based at our Hyderabad office. - A 15 years full time education is required.