Lead Consultant - ServiceNow Developer

Ready to build the future with AI?  
At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.  
 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.  
 
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 

Inviting Applications for the role of Consultant – Service Now Developer 

In this role, you will be Managing Production tasks including ServiceNow Application maintenance including version upgrades. Coordinate upgrades to Production and Sub-Production instances, coordinate sub-production testing, evaluation, and regression remediation, Perform day-to-day administration of the ServiceNow Platform 

Responsibilities 

• Working knowledge in all aspects of ServiceNow Applications development. 

• Participate in solution discussions and contribute to user story creation. 

• Collaborate with Business Analyst, Architect and Technical Lead. 

• Code/configure technical solution as per requirements. 

• Perform Unit testing, resolve defects identified in Unit testing. 

• Develop features, bug fixes and write various Server-side and client-side scripts 

• ServiceNow Integrations using Spokes and custom API with external tools. 

• Manage Production support tasks including ServiceNow Application maintenance including version upgrades. Coordinate upgrades to Production and Sub-Production instances, coordinate sub-production testing, evaluation, and regression remediation, Perform day-to-day administration of the ServiceNow Platform 

• Work with a remote team, requiring ability to communicate well via phone and email (writing skills) 

• Stay current with new and updated capabilities of the ServiceNow Platform 

• Maintain the integrity of the ServiceNow platform across the organization 

• Assisting in troubleshooting effort 

• Monitor and review patch / release issues 

Qualifications we seek in you! 

Minimum Qualifications 

• Certified System Administrator (CSA) in ServiceNow 

• Understanding Agile and SCRUM 

• Experience in administering Now Platform 

• Strong hand-on experience in Java scripting, debugging and deployment using update sets for new applications, enhancements, and version upgrades 

• Hands-on Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, API’s, Service Portal etc... 

• Web Services integration experience, particularly REST 

• IT Graduate 

Preferred Qualifications/ Skills 

• Certified SNOW Application Developer (MCAD) 

Why join Genpact?  

• Lead AI-first transformation – Build and scale AI solutions that redefine industries  

• Make an impact – Drive change for global enterprises and solve business challenges that matter  

• Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills  

• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace  

• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build  

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress  

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.   

Let’s build tomorrow together.  

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.   
  Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.