CRM Executive

Responsibilities:

• Manage customer data, leads, and service records in the cloud CRM.
• Track service tickets and coordinate with engineers for on-site resolution.
• Automate reminders for maintenance contracts, renewals, and calibrations.
• Generate reports on customer satisfaction, sales conversion, and downtime analysis.
• Support marketing automation for client outreach campaigns.
• Ensure seamless communication between office teams and field service staff.

Requirements:

• Bachelor’s degree in Engineering, Business, or related field.
• Experience in CRM operations within an industrial or B2B setup.
• Knowledge of automation products (PLCs, Drives, Sensors, etc.) preferred.
• Strong data management, reporting, and communication skills.