Job Description: CRM & PR Executive

About the Company:

We are seeking a highly communicative CRM to manage customer relationships and brand visibility. This role combines customer support with public relations efforts to ensure a cohesive brand experience across all touchpoints and enhance customer satisfaction.

Key Responsibilities:

• Customer Relationship Management (CRM):
• Respond to customer queries and complaints via email, social media, chat, and phone.
• Manage returns, exchanges, and refunds, ensuring smooth post-sales service.
• Implement customer retention strategies such as follow-up emails and loyalty programs.
• Track key CRM metrics like customer satisfaction and query resolution.
• Prepare reports on PR campaign performance and customer engagement.

Key Requirements:

• Excellent communication skills with a customer-centric approach.
• Experience in influencer management, or CRM systems.