CRM Manager & Sales Manager

Job Description: CRM Manager – Real Estate

Key Responsibilities:

• Manage and maintain customer relations throughout the sales cycle and post-booking stages
• Handle inbound and outbound customer calls, enquiries, and follow-ups
• Keep CRM software updated with accurate customer and lead data
• Coordinate site visits, documentation, and payment schedules
• Resolve customer queries, escalations, and service-related issues
• Work closely with sales, marketing, and finance to ensure smooth customer onboarding
• Generate daily/weekly MIS and customer reports
• Ensure timely execution of booking forms, agreements, and project updates
• Maintain high levels of customer satisfaction and service quality

Required Skills & Qualifications:

• Strong communication & customer-handling skills
• Experience with CRM tools
• Good understanding of real estate products, documentation, and payment processes
• Ability to multitask, follow up, and manage customer timelines
• Problem-solving and coordination skills
• Proficiency in MS Excel, emails, and basic reporting

Job Description: Sales Manager – Real Estate

Key Responsibilities:

• Lead and manage the sales team to achieve sales and revenue targets
• Develop and execute sales strategies and campaigns
• Handle key buyers, investors, and channel partners
• Monitor lead flow, follow-ups, and the sales funnel using CRM tools
• Conduct site visits, customer meetings, and negotiations
• Prepare sales reports, forecasts, and MIS updates
• Collaborate with marketing, CRM, and finance teams for smooth operations
• Identify market trends, competitor activities, and new sales opportunities
• Ensure high customer satisfaction and professional conduct across teams

Required Skills & Qualifications:

• Proven experience in real estate sales (Luxury/Residential/Commercial)
• Strong negotiation, closing skills, and interpersonal communication
• Team management experience and leadership capability
• Good market knowledge of pricing, inventory, layouts, and competitors
• Proficiency in CRM tools and Excel reporting
• Ability to work under pressure and meet monthly targets
• Strong decision-making and problem-solving abilities