Custom Software Engineer - ServiceNow Legal Service Delivery Specialist

Custom Software Engineer

Project Role : Custom Software Engineer
Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : ServiceNow Legal Service Delivery (LSD)
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Job Summary
Architect, design, and implement scalable, secure, upgrade-safe ServiceNow LSD solutions. Lead modern legal service experiences (Legal Matter Management, Legal Intake, Document Management) with strict CSDM alignment and platform best practices.

Key Responsibilities
Solution Architecture: Design and extend LSD applications using App Engine Studio, Flow Designer, UI Builder, Now Experience, Scripted REST APIs, and IntegrationHub.
CSDM & Data Integrity: Model legal data per CSDM 4.0/5.0 enforce data governance for legal matters, documents, and services integrate with Service Graph.
Automation & Integration: Build legal workflow automations using Flow Designer, Decision Builder, and IntegrationHub integrate with HRSD, ITSM, GRC, and third-party legal systems (MID Server, OAuth 2.0).
User Experience: Develop Next Experience Workspaces/Portals with UI Builder ensure WCAG accessibility configure AI Search, Virtual Agent, Next Best Action.
Security, Privacy & Compliance: Implement ACLs, roles, scoped app protections, Zero Trust principles ensure GDPR compliance, attorney-client privilege, and data retention policies.
Testing & CI/CD: Develop ATF test suites participate in code reviews, instance scans, CI/CD pipelines (Application Repository, Git).
Mentorship: Guide junior developers champion LSD best practices track ServiceNow product roadmap.

Required Qualifications
Experience: 4+ years ServiceNow development 2+ years LSD or regulated service domain focus.
Platform Expertise: Scoped apps, Flow Designer, IntegrationHub, UI Builder, Now Experience.
CSDM: Proven CSDM 4.0/5.0 implementation.
Scripting: Advanced JavaScript (ES6+), Glide APIs, secure coding.
Integrations: IntegrationHub, MID Server, OAuth 2.0.
Testing/CI/CD: ATF, instance scan, pipeline management.
Security & Privacy: Robust controls for sensitive legal data.

Preferred Qualifications
Certifications: CAD, CIS-LSD.
Service Graph Connectors, Decision Builder, AI Search.
Agile/Scrum, DevOps experience.
Enterprise or regulated environment background.