Customer and Product Solutions Engineer - Generative AI

Customer and Product Solutions Engineer, GenAI

Minimum qualifications:

• Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
  
• 3 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
  
• 3 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).
  
• Experience troubleshooting technical issues for internal/external partners or customers.

Preferred qualifications:

• Bachelor's Degree in Computer Science or a related technical field.
• Experience working with Generative AI (GenAI) models and related technologies.
• Experience with data analysis and problem-solving.
• Familiarity with cloud platforms and infrastructure (e.g., Google Cloud Platform).
• Excellent communication, presentation, and people management skills.

About the job

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

• Support developers, creators and enterprises to leverage Gemini APIs to innovate and build AI experiences for their products/users.
• Partner directly with product management to influence and shape up product roadmap and future direction.
• Be a product expert to guide AI startups, co-create roadmaps and help them launch using Gemini models. Write case-studies about their implementations.
• Troubleshoot issues with the models, APIs, AI Studio and help partners resolve them.
• Stay up-to-date on the latest developments in GenAI world.

Experience Level

Mid Level