Customer Care Executive
Virata Sitara Foods
Customer Care Executive
Virata Sitara Foods
Basheer Bagh, Hyderabad
₹13,000 - ₹18,000 monthly
Fixed
₹13000 - ₹18000
Earning Potential
₹18,000
Work from Office
Full Time
Any experience
Good (Intermediate / Advanced) English
Job Details
Interview Details
Job highlights
16 applicants
Benefits include: ESI (ESIC), Food/Meals
Job Description
- Escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibility
- Establish long-lasting, trusting connections by communicating professionally and empathetically with the clients
- Use the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough
- Meet call handling quotas and individual and team sales targets
- Gather and analyse client data to identify possible products or services to recommend to management
- Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution
- Maintain client interaction logs, handle customer accounts, and file paperwork as and when necessary
- Follow communication protocols, rules, and policies.
- Respond promptly to customer inquiries via email, chat, and/or phone (specify channels).
- Clearly and accurately communicate solutions to technical and non-technical issues.
- Troubleshoot and resolve product issues by replicating customer scenarios and using internal tools.
- Escalate complex problems to the appropriate internal teams following established procedures.
- Maintain a high level of professionalism, empathy, and patience.
- Follow up with customers to ensure their issue is fully resolved and they are satisfied.
Job role
Work location
SITARA FOODS, Gun Foundry Road, Basheer Bagh, Abids, Hyderabad, Telangana, India
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
Graduate
Skills
Voice Process
English level
Good (Intermediate / Advanced) English
Gender
Any gender
About company
Name
Virata Sitara Foods
Address
SITARA FOODS, Gun Foundry Road, Basheer Bagh, Abids, Hyderabad, Telangana, India
Job posted by Virata Sitara Foods
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